Return and Refund Policy

Last updated: September 15, 2026

Thank you for shopping on AfriqAgro. We want buyers to purchase agricultural products with confidence while ensuring that farmers, sellers and agribusinesses are treated fairly.

This Return and Refund Policy explains when a product may qualify for return, replacement, exchange or refund through the AfriqAgro marketplace.

Returns

Return eligibility may depend on the product, product condition, seller, reason for return and the return conditions displayed on the relevant product listing.

Where a product is eligible for return, buyers should submit the return request within the applicable return period communicated on the product page, order information or by AfriqAgro.

Unless the return concerns a defective, incorrect or damaged item, products generally need to be returned:

• unused where reasonably applicable;
• in substantially the same condition in which they were received;
• with original packaging where applicable;
• with relevant accessories, labels or documentation;
• with the order number or other proof of purchase.

Perishable and Agricultural Products

Because AfriqAgro sells agricultural products, some products may be fresh, live, perishable, temperature-sensitive or naturally subject to variation.

For quality-related claims involving perishable products, AfriqAgro or the seller may request photographs, videos, packaging information, delivery details or other reasonable evidence before deciding the appropriate resolution.

Damaged, Defective or Incorrect Products

If an order arrives damaged, defective, incomplete or different from the product ordered, the buyer should contact AfriqAgro promptly.

To help us investigate quickly, please provide:

• your order number;
• the product name;
• a clear description of the problem;
• clear photographs or videos where possible;
• photographs of damaged packaging where relevant;
• any other information reasonably requested to verify the claim.

Refunds

Once a return or refund request is received, AfriqAgro, the seller or another relevant marketplace participant may review the order, product condition, supporting evidence and transaction information.

Where the refund request is approved, AfriqAgro will arrange the applicable refund using the available payment process.

Depending on the payment provider, refund method and financial institution, it may take additional time for the refunded amount to appear in the customer's account after the refund has been processed.

Refund Method

Where reasonably possible, refunds may be made to the original payment method used for the order.

Depending on the transaction, this may include supported payment methods such as:

• MTN Mobile Money;
• Orange Money;
• bank card;
• another payment method supported by AfriqAgro.

In some situations another reasonable refund method may be required if the original payment channel cannot accept the refund.

Return Shipping

Responsibility for return transportation or shipping costs depends on the reason for the return.

If a return is caused by a seller error, incorrect product, verified defect or damage occurring before successful delivery, AfriqAgro may determine that the buyer should not be responsible for reasonable return costs.

For discretionary returns that are not caused by a seller, delivery or product fault, the buyer may be responsible for return transportation or shipping costs where permitted.

Items That May Not Qualify for Return or Refund

Subject to applicable law and individual product conditions, a return or refund may be declined where:

• the product has been consumed, materially used or altered after delivery;
• damage resulted from misuse or improper storage after delivery;
• a perishable product was accepted in good condition and later deteriorated because of delayed storage or handling;
• the buyer ordered the wrong product and the item is not eligible for discretionary return;
• required supporting information cannot reasonably be provided;
• the refund request is fraudulent or abusive;
• the product was clearly identified as non-returnable where legally permitted.

Product Quality and Buyer Inspection

Buyers should review product descriptions, photographs, quantities, units, seller information and applicable delivery or pickup conditions before placing an order.

Where practical, buyers should inspect products promptly after delivery or pickup and report visible problems without unnecessary delay.

Agricultural products can naturally vary in colour, size, shape, weight and appearance. Normal natural variation does not automatically mean that a product is defective.

Order Cancellations

An order may be cancellable before the seller begins processing, preparing, harvesting, packaging or dispatching the order.

Once fulfilment has started, cancellation may no longer be possible, particularly for fresh, customized, harvested-to-order or perishable products.

Where an eligible prepaid order is successfully cancelled, the applicable payment may be refunded according to this policy.

How to Request a Return or Refund

Replacement or Exchange

Depending on product availability and the nature of the problem, AfriqAgro or the seller may provide a replacement or exchange instead of a monetary refund where appropriate and accepted.

Replacement availability cannot always be guaranteed, particularly for seasonal products, limited agricultural stock or products supplied by independent sellers.

Seller-Specific Return Conditions

Some products on AfriqAgro are offered by independent sellers. A seller may provide additional return conditions on the product listing, provided those conditions do not override applicable law or mandatory AfriqAgro marketplace requirements.

Buyers should review the product page before ordering so they understand any product-specific return, pickup, delivery or quality conditions.

Refund Abuse

AfriqAgro may reject fraudulent or abusive refund claims and may restrict accounts that repeatedly misuse returns, refunds, payment disputes or buyer-protection processes.

This does not affect legitimate consumer rights available under applicable law.

Changes to This Policy

AfriqAgro may update this Return and Refund Policy as marketplace services, product categories, payment methods, delivery systems or legal requirements change.

The current version will be published on this page with the applicable "Last updated" date.

Shop with Confidence

AfriqAgro is building a marketplace where buyers, farmers and agricultural businesses can trade with greater transparency and confidence.

You can continue browsing products through the AfriqAgro Marketplace .