FAQ

Getting started on AfriqAgro is straightforward:

1. Create an account or sign in to your seller account.
2. Complete the seller information requested by the platform.
3. Open the seller area and choose the option to add a product.
4. Add the product details, including product name, category, quantity or stock, price, description, product images and location where required.
5. Add the available delivery or local pickup information for that product when applicable.
6. Publish or submit the product so it can become visible in the AfriqAgro marketplace.

Payment availability depends on the payment methods enabled on AfriqAgro at the time the order is placed.

Sellers should use the payment and order information shown in their account or order details and should not rely on payment instructions received outside the official platform unless AfriqAgro has clearly authorized them.

If a product does not sell immediately, you can improve its presentation and keep the listing accurate for future buyers.

• Review the price.
• Add clearer product photos.
• Improve the product description.
• Keep stock and availability information up to date.
• Use the correct WooCommerce product category.
• Make sure seller and fulfilment information is accurate.

Sellers can update or remove their own listings according to the controls available in their seller account.

1. Browse or search for the product you need.
2. Open the product page and review the product information.
3. Select the required quantity when the product allows quantity selection.
4. Add the product to your cart or use the available Buy Now option.
5. Review the order, fulfilment information and any available delivery or pickup options.
6. Complete checkout using the payment method made available for the order.

Once the order is placed, use your AfriqAgro account and order information to follow its progress.

Pay-on-delivery or cash-on-delivery should only be considered available when it is explicitly shown for that order during checkout or confirmed by AfriqAgro.

Availability may depend on the seller, product, buyer location, delivery service and the payment methods enabled on the site.

Delivery options can vary by product and seller. When delivery is available, the relevant fulfilment information should be shown on the product page, cart, checkout or order details.

Some products may also offer local pickup. Local pickup should only be treated as available when it is specifically enabled for that product.

If an order arrives damaged, contact AfriqAgro support as soon as possible and keep the order information available.

To help review the issue:

• Take clear photos of the product and packaging.
• Keep your order number and product name.
• Describe what was damaged and when you noticed it.
• Avoid discarding packaging before the issue is reviewed.

Any replacement, exchange or refund is subject to the applicable AfriqAgro return/refund policy and the circumstances of the individual order.

Logistics or distribution partners interested in working with AfriqAgro should contact the AfriqAgro team and provide their business and service information.

Depending on the partnership model, AfriqAgro may request information such as:

• Contact and business information.
• Service locations or coverage areas.
• Delivery type or vehicle capability.
• Typical delivery timelines.
• Pricing or service-rate information.

Delivery assignment depends on how AfriqAgro configures fulfilment for the seller, buyer and delivery area.

Relevant factors can include coverage area, delivery type, product requirements, distance, timing and service availability.

Payment terms for logistics partners depend on the agreement or fulfilment model used for the relevant delivery service.

Partners should use the official payment instructions, order records and partnership terms provided by AfriqAgro.

AfriqAgro Academy is the learning and training section of AfriqAgro, designed to help farmers and aspiring agricultural entrepreneurs build practical skills.

Training may cover topics such as poultry farming, fish farming, pig farming, snail farming, feed basics, backyard farming and other agricultural business skills.

Users can access guidance through available AfriqAgro support, Academy training, educational content and marketplace resources.

The exact support available can depend on the programme, product or service being used.

AfriqAgro is a digital agricultural marketplace designed to connect farmers, agricultural sellers, buyers and fulfilment partners.

The platform helps agricultural products gain online visibility while giving buyers a structured place to discover products from different sellers.

Product availability, seller coverage and delivery options can vary by location.

Customers should check the location, seller address and fulfilment information shown on the specific product or checkout page instead of assuming that every product is available everywhere.

1. Open the AfriqAgro sign-up page.
2. Enter the required account information.
3. Complete any account verification requested by the site.
4. Sign in and complete the profile information relevant to your account.

You can contact AfriqAgro through the contact page or by email:

• Email: agricam8@gmail.com
• Contact page: AfriqAgro Contact