Delivery

Last updated: September 15, 2026

AfriqAgro is committed to helping agricultural products move safely and efficiently from farmers, sellers and agribusinesses to buyers. This Delivery Policy explains how delivery, pickup, logistics coordination, costs, estimated delivery times and delivery-related issues are handled through the AfriqAgro Marketplace.

Delivery Options

Delivery options available for an order may vary according to the seller, product, quantity, buyer's location, delivery distance and availability of logistics partners.

Depending on the order, AfriqAgro may support:

• delivery through an approved logistics partner;
• seller-arranged delivery;
• local delivery within supported locations;
• scheduled delivery for larger agricultural orders;
• buyer pickup from a seller or agreed pickup location;
• other delivery methods shown during checkout.

How Delivery Works

Delivery Areas

AfriqAgro is designed to support agricultural trade across Cameroon and may expand into additional markets as logistics coverage grows.

Delivery availability depends on whether a seller or logistics partner can service the destination entered by the buyer.

Some products may only be available for local delivery or pickup because of their size, weight, freshness, storage requirements or seller location.

Estimated Delivery Time

Delivery estimates may be shown before or after checkout. These estimates are intended to help buyers understand approximately when an order may arrive.

Delivery times are estimates and are not guaranteed unless AfriqAgro expressly states otherwise for a specific service.

Delivery Costs

Delivery charges can vary according to:

• delivery distance;
• destination;
• weight and volume of the order;
• product type;
• vehicle or transportation requirements;
• urgency of the delivery;
• seller delivery conditions;
• logistics partner pricing.

Where possible, applicable delivery charges will be displayed or communicated before an order is completed.

Correct Delivery Information

Buyers are responsible for providing accurate delivery information when placing an order.

This may include:

• full name;
• telephone number;
• delivery town or city;
• neighbourhood or quarter;
• street or landmark information;
• any important delivery instructions.

Delivery Contact

A seller, AfriqAgro representative or logistics partner may contact the buyer before or during delivery to:

• confirm the delivery location;
• obtain directions;
• communicate an estimated arrival time;
• confirm that somebody is available to receive the order;
• resolve a delivery issue.

Buyers should therefore provide an active phone number when placing an order.

Receiving Your Order

Buyers should inspect delivered products as soon as reasonably possible.

Where appropriate, check:

• that the correct products were delivered;
• the quantity received;
• visible condition of the goods;
• packaging condition;
• whether any visible transportation damage occurred.

Damaged Products

If an order arrives visibly damaged, significantly different from the confirmed order, or with an obvious delivery-related problem, contact AfriqAgro as soon as possible.

To help us review the problem, you may be asked to provide:

• your order number;
• product name;
• clear photographs of the product;
• photographs of damaged packaging;
• a description of what happened.

Eligible claims will be handled according to the AfriqAgro Return and Refund Policy .

Fresh and Perishable Agricultural Products

Fresh produce, livestock-related products and other perishable agricultural products may require special handling and faster delivery.

Because the condition of perishable goods can change over time, buyers should inspect these products promptly after receiving them and report significant delivery-related problems as soon as reasonably possible.

Failed Delivery

A delivery may be considered unsuccessful where:

• the delivery address is incorrect;
• the recipient cannot be contacted;
• nobody is available to receive the order;
• access to the destination is not reasonably possible;
• the buyer refuses the order without an applicable reason;
• another circumstance prevents delivery.

Where another delivery attempt is required, additional delivery charges may apply where appropriate.

Delivery Delays

Delivery may occasionally be delayed by circumstances outside the reasonable control of AfriqAgro, sellers or logistics partners.

Examples include:

• heavy traffic;
• poor road conditions;
• extreme weather;
• vehicle breakdown;
• product preparation delays;
• harvest or inventory changes;
• public disruptions;
• incorrect buyer information;
• other unforeseen circumstances.

Where practical, buyers will be informed of significant known delays.

Buyer Pickup

Some products may offer buyer pickup instead of delivery.

Buyers should wait for confirmation that the order is ready before travelling to collect it.

Pickup details may include the agreed location, contact person, available pickup time and any identification or order information required.

Logistics Partners

AfriqAgro may connect orders with independent logistics partners that provide transportation and delivery services.

Logistics partners are expected to handle products responsibly and perform agreed delivery services professionally.

The specific delivery provider may depend on the seller, destination, product requirements and available logistics coverage.

Large and Bulk Orders

Bulk agricultural products, livestock, machinery, farm inputs or other large orders may require special transportation arrangements.

For these orders, AfriqAgro, the seller or the logistics provider may contact the buyer before dispatch to confirm:

• delivery vehicle requirements;
• loading arrangements;
• unloading requirements;
• delivery access;
• additional transportation costs;
• scheduled delivery time.

International and Cross-Border Delivery

Cross-border delivery may only be available for eligible products and destinations.

International orders may be subject to customs, import rules, export rules, agricultural regulations, inspections, duties, taxes, documentation requirements and additional shipping costs.

Buyers and sellers remain responsible for complying with applicable legal requirements relating to international transactions.

Delivery Refunds

Delivery charges are not automatically refundable in every situation.

Eligibility for refund of delivery costs may depend on:

• the reason for cancellation;
• whether dispatch has already occurred;
• whether the seller or logistics provider caused the delivery failure;
• the condition of returned products;
• the applicable AfriqAgro policy.

For more information, read our Return and Refund Policy .

Shop on AfriqAgro

You can browse agricultural products and available sellers through the AfriqAgro Marketplace .