{"id":276,"date":"2026-09-12T13:45:00","date_gmt":"2026-09-12T13:45:00","guid":{"rendered":"https:\/\/afriqagro.com\/?page_id=276"},"modified":"2026-09-12T13:46:29","modified_gmt":"2026-09-12T13:46:29","slug":"help-center","status":"publish","type":"page","link":"https:\/\/afriqagro.com\/fr\/help-center\/","title":{"rendered":"Centre d'aide"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"276\" class=\"elementor elementor-276\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4161f02 e-flex e-con-boxed e-con e-parent\" data-id=\"4161f02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e07e1ad elementor-widget elementor-widget-shortcode\" data-id=\"e07e1ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"afriqagro-help-center-embed\">\n    \n    <section class=\"aaq-help\" id=\"afriqagroHelpCenter\">\n\n        <div class=\"aaq-help__hero\">\n            <div class=\"aaq-help__inner\">\n                <div class=\"aaq-help__eyebrow\">AFRIQAGRO SUPPORT<\/div>\n                <h1>AfriqAgro Help Center<\/h1>\n                <p class=\"aaq-help__subtitle\">Find answers, solve common problems and get support for buying, selling, payments, delivery, marketplace tools and your AfriqAgro account.<\/p>\n\n                <div class=\"aaq-help__search-wrap\" role=\"search\">\n                    <span class=\"aaq-help__search-icon\" aria-hidden=\"true\">\u2315<\/span>\n                    <input\n                        id=\"aaqHelpSearch\"\n                        class=\"aaq-help__search\"\n                        type=\"search\"\n                        autocomplete=\"off\"\n                        placeholder=\"Search: orders, payments, delivery, seller account, login, refunds\u2026\"\n                        aria-label=\"Search the AfriqAgro Help Center\"\n                    >\n                    <button type=\"button\" id=\"aaqHelpClear\" class=\"aaq-help__clear\" hidden aria-label=\"Clear help search\">\u00d7<\/button>\n                <\/div>\n\n                <div class=\"aaq-help__quick-links\" aria-label=\"Quick Help Center links\">\n                    <a href=\"https:\/\/afriqagro.com\/fr\/marketplace\/\">\ud83d\uded2 Marketplace<\/a>\n                    <a href=\"https:\/\/afriqagro.com\/fr\/market-prices\/\">\ud83d\udcca Market Prices<\/a>\n                    <a href=\"https:\/\/afriqagro.com\/fr\/weather\/\">\ud83c\udf26\ufe0f Weather & Climate<\/a>\n                    <a href=\"https:\/\/afriqagro.com\/fr\/experts\/\">\ud83e\uddd1\u200d\ud83c\udf3e Experts Community<\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"aaq-help__content\">\n            <div class=\"aaq-help__inner\">\n\n                <section class=\"aaq-help__popular\" aria-labelledby=\"aaqPopularHeading\">\n                    <div class=\"aaq-help__section-heading\">\n                        <div>\n                            <span class=\"aaq-help__kicker\">QUICK ANSWERS<\/span>\n                            <h2 id=\"aaqPopularHeading\">Popular help topics<\/h2>\n                        <\/div>\n                        <p>Start with the most common questions users ask.<\/p>\n                    <\/div>\n\n                    <div class=\"aaq-help__popular-grid\">\n                        <button type=\"button\" class=\"aaq-help-popular\" data-search=\"place an order\">\n                            <span class=\"aaq-help-popular__icon\">\ud83d\uded2<\/span>\n                            <strong>How to place an order<\/strong>\n                            <span>From product page to checkout.<\/span>\n                        <\/button>\n                        <button type=\"button\" class=\"aaq-help-popular\" data-search=\"payment failed\">\n                            <span class=\"aaq-help-popular__icon\">\ud83d\udcb3<\/span>\n                            <strong>Payment problems<\/strong>\n                            <span>Failed, pending or duplicate payments.<\/span>\n                        <\/button>\n                        <button type=\"button\" class=\"aaq-help-popular\" data-search=\"delivery late\">\n                            <span class=\"aaq-help-popular__icon\">\ud83d\ude9a<\/span>\n                            <strong>Delivery & tracking<\/strong>\n                            <span>Track, report delays or damaged goods.<\/span>\n                        <\/button>\n                        <button type=\"button\" class=\"aaq-help-popular\" data-search=\"become a seller\">\n                            <span class=\"aaq-help-popular__icon\">\ud83d\ude9c<\/span>\n                            <strong>Become a seller<\/strong>\n                            <span>Start listing farm and agribusiness products.<\/span>\n                        <\/button>\n                    <\/div>\n                <\/section>\n\n                <div class=\"aaq-help__layout\">\n                    <aside class=\"aaq-help__categories\" aria-label=\"Help Center categories\">\n                        <div class=\"aaq-help__category-card\">\n                            <h2>Help Categories<\/h2>\n                            <button class=\"aaq-help-filter is-active\" data-category=\"all\" type=\"button\">\n                                <span>All Topics<\/span><b>96<\/b>\n                            <\/button>\n                                                            <button class=\"aaq-help-filter\" data-category=\"getting-started\" type=\"button\">\n                                    <span>\ud83c\udf31 Getting Started<\/span>\n                                    <b>8<\/b>\n                                <\/button>\n                                                            <button class=\"aaq-help-filter\" data-category=\"account\" type=\"button\">\n                                    <span>\ud83d\udc64 Account &amp; Login<\/span>\n                                    <b>8<\/b>\n                                <\/button>\n                                                            <button class=\"aaq-help-filter\" data-category=\"buying-orders\" type=\"button\">\n                                    <span>\ud83d\uded2 Buying &amp; Orders<\/span>\n                                    <b>10<\/b>\n                                <\/button>\n                                                            <button class=\"aaq-help-filter\" data-category=\"selling\" type=\"button\">\n                                    <span>\ud83d\ude9c Selling &amp; Farmers<\/span>\n                                    <b>10<\/b>\n                                <\/button>\n                                                            <button class=\"aaq-help-filter\" data-category=\"payments\" type=\"button\">\n                                    <span>\ud83d\udcb3 Payments &amp; Pricing<\/span>\n                                    <b>8<\/b>\n                                <\/button>\n                                                            <button class=\"aaq-help-filter\" data-category=\"delivery\" type=\"button\">\n                                    <span>\ud83d\ude9a Delivery &amp; Logistics<\/span>\n                                    <b>9<\/b>\n                                <\/button>\n                                                            <button class=\"aaq-help-filter\" data-category=\"tools\" type=\"button\">\n                                    <span>\ud83d\udcca Market Prices, Weather &amp; Experts<\/span>\n                                    <b>8<\/b>\n                                <\/button>\n                                                            <button class=\"aaq-help-filter\" data-category=\"returns\" type=\"button\">\n                                    <span>\u21a9\ufe0f Returns, Refunds &amp; Disputes<\/span>\n                                    <b>8<\/b>\n                                <\/button>\n                                                            <button class=\"aaq-help-filter\" data-category=\"security\" type=\"button\">\n                                    <span>\ud83d\udd10 Security &amp; Trust<\/span>\n                                    <b>8<\/b>\n                                <\/button>\n                                                            <button class=\"aaq-help-filter\" data-category=\"technical\" type=\"button\">\n                                    <span>\ud83d\udee0\ufe0f Technical Troubleshooting<\/span>\n                                    <b>10<\/b>\n                                <\/button>\n                                                            <button class=\"aaq-help-filter\" data-category=\"advanced\" type=\"button\">\n                                    <span>\ud83c\udfe2 Advanced &amp; Business<\/span>\n                                    <b>9<\/b>\n                                <\/button>\n                                                    <\/div>\n                    <\/aside>\n\n                    <main class=\"aaq-help__faq-area\">\n                        <div class=\"aaq-help__results-bar\">\n                            <div>\n                                <span class=\"aaq-help__kicker\">KNOWLEDGE BASE<\/span>\n                                <h2 id=\"aaqHelpResultsTitle\">All Help Topics<\/h2>\n                            <\/div>\n                            <span id=\"aaqHelpResultCount\">96 answers<\/span>\n                        <\/div>\n\n                        <div id=\"aaqHelpNoResults\" class=\"aaq-help__no-results\" hidden>\n                            <strong>No matching answer found.<\/strong>\n                            <span>Try a shorter search or submit a support request below.<\/span>\n                        <\/div>\n\n                        <div class=\"aaq-help__groups\" id=\"aaqHelpGroups\">\n                                                            <section class=\"aaq-help-group\" data-category-group=\"getting-started\">\n                                    <header class=\"aaq-help-group__header\">\n                                        <div class=\"aaq-help-group__icon\" aria-hidden=\"true\">\ud83c\udf31<\/div>\n                                        <div>\n                                            <h3>Getting Started<\/h3>\n                                            <p>Learn what AfriqAgro is, how the marketplace works, and where to begin.<\/p>\n                                        <\/div>\n                                    <\/header>\n\n                                    <div class=\"aaq-help-group__items\">\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"getting-started\"\n                                                data-search=\"what is afriqagro? afriqagro is an agribusiness marketplace and information platform designed to connect agricultural buyers, sellers, farmers, logistics partners and support services. you can use the platform to discover products, manage orders and access tools such as market information, weather resources and expert support. getting started\"\n                                            >\n                                                <summary>\n                                                    <span>What is AfriqAgro?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>AfriqAgro is an agribusiness marketplace and information platform designed to connect agricultural buyers, sellers, farmers, logistics partners and support services. You can use the platform to discover products, manage orders and access tools such as market information, weather resources and expert support.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"getting-started\"\n                                                data-search=\"how do i start using afriqagro? start by browsing the marketplace. if you want to buy, create or sign in to your customer account. if you want to sell agricultural products, use the seller registration process. logistics providers can use the logistics-partner registration page. getting started\"\n                                            >\n                                                <summary>\n                                                    <span>How do I start using AfriqAgro?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Start by browsing the <a href=\"https:\/\/afriqagro.com\/fr\">marketplace<\/a>. If you want to buy, create or sign in to your customer account. If you want to sell agricultural products, use the seller registration process. Logistics providers can use the logistics-partner registration page.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"getting-started\"\n                                                data-search=\"do i need an account to browse products? you can normally browse public products and help content without signing in. an account is recommended when you want to place orders, review order history, manage addresses or use account-specific services. getting started\"\n                                            >\n                                                <summary>\n                                                    <span>Do I need an account to browse products?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>You can normally browse public products and help content without signing in. An account is recommended when you want to place orders, review order history, manage addresses or use account-specific services.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"getting-started\"\n                                                data-search=\"what types of agricultural products can i find? availability depends on active sellers. typical categories may include fresh produce, cereals, tubers, livestock-related products, farm inputs, machinery, poultry equipment, aquaculture supplies and other agribusiness products. getting started\"\n                                            >\n                                                <summary>\n                                                    <span>What types of agricultural products can I find?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Availability depends on active sellers. Typical categories may include fresh produce, cereals, tubers, livestock-related products, farm inputs, machinery, poultry equipment, aquaculture supplies and other agribusiness products.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"getting-started\"\n                                                data-search=\"who can use afriqagro? afriqagro is designed for individual consumers, farmers, cooperatives, agro-dealers, restaurants, retailers, institutional buyers, exporters, processors and logistics providers. getting started\"\n                                            >\n                                                <summary>\n                                                    <span>Who can use AfriqAgro?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>AfriqAgro is designed for individual consumers, farmers, cooperatives, agro-dealers, restaurants, retailers, institutional buyers, exporters, processors and logistics providers.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"getting-started\"\n                                                data-search=\"can i use afriqagro on a phone? yes. the help center and marketplace are designed to work on modern phones, tablets and desktop computers. for the best experience, use an updated browser and a stable internet connection. getting started\"\n                                            >\n                                                <summary>\n                                                    <span>Can I use AfriqAgro on a phone?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Yes. The Help Center and marketplace are designed to work on modern phones, tablets and desktop computers. For the best experience, use an updated browser and a stable internet connection.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"getting-started\"\n                                                data-search=\"which countries or regions does afriqagro support? the platform is designed around cameroon and the wider central african\/cemac agribusiness ecosystem. product, delivery and service availability can vary by seller, city and country. getting started\"\n                                            >\n                                                <summary>\n                                                    <span>Which countries or regions does AfriqAgro support?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>The platform is designed around Cameroon and the wider Central African\/CEMAC agribusiness ecosystem. Product, delivery and service availability can vary by seller, city and country.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"getting-started\"\n                                                data-search=\"where can i get help if i am completely new? use the search box at the top of this help center, choose a topic category, or submit a support request at the bottom of the page. you can also use the contact page for general enquiries. getting started\"\n                                            >\n                                                <summary>\n                                                    <span>Where can I get help if I am completely new?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Use the search box at the top of this Help Center, choose a topic category, or submit a support request at the bottom of the page. You can also use the <a href=\"https:\/\/afriqagro.com\/fr\/contact\/\">Contact page<\/a> for general enquiries.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                            <\/div>\n                                <\/section>\n                                                            <section class=\"aaq-help-group\" data-category-group=\"account\">\n                                    <header class=\"aaq-help-group__header\">\n                                        <div class=\"aaq-help-group__icon\" aria-hidden=\"true\">\ud83d\udc64<\/div>\n                                        <div>\n                                            <h3>Account &amp; Login<\/h3>\n                                            <p>Sign-in, passwords, account details, addresses and account security.<\/p>\n                                        <\/div>\n                                    <\/header>\n\n                                    <div class=\"aaq-help-group__items\">\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"account\"\n                                                data-search=\"how do i create an afriqagro account? open the account or registration area, enter the requested details, use a valid email address or phone number where required, create a strong password and complete any verification steps shown on screen. account &amp; login\"\n                                            >\n                                                <summary>\n                                                    <span>How do I create an AfriqAgro account?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Open the account or registration area, enter the requested details, use a valid email address or phone number where required, create a strong password and complete any verification steps shown on screen.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"account\"\n                                                data-search=\"i cannot log in. what should i do? first confirm that you are using the correct email address or username and password. check caps lock, try the password-reset option, clear browser cache if the form behaves incorrectly, and make sure cookies are enabled. if the problem continues, submit a support ticket. account &amp; login\"\n                                            >\n                                                <summary>\n                                                    <span>I cannot log in. What should I do?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>First confirm that you are using the correct email address or username and password. Check Caps Lock, try the password-reset option, clear browser cache if the form behaves incorrectly, and make sure cookies are enabled. If the problem continues, submit a support ticket.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"account\"\n                                                data-search=\"how do i reset my password? go to the my account sign-in page and use the lost-password or password-reset link. follow the instructions sent to your registered email address. account &amp; login\"\n                                            >\n                                                <summary>\n                                                    <span>How do I reset my password?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Go to the <a href=\"https:\/\/afriqagro.com\/login\/\">My Account<\/a> sign-in page and use the lost-password or password-reset link. Follow the instructions sent to your registered email address.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"account\"\n                                                data-search=\"i requested a password reset but did not receive the email. what now? check spam, junk and promotions folders, wait a few minutes, then try the reset again. make sure the email address is the same one registered on the account. if no email arrives, contact support. account &amp; login\"\n                                            >\n                                                <summary>\n                                                    <span>I requested a password reset but did not receive the email. What now?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Check Spam, Junk and Promotions folders, wait a few minutes, then try the reset again. Make sure the email address is the same one registered on the account. If no email arrives, contact support.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"account\"\n                                                data-search=\"how do i change my name, phone number or address? sign in to my account and open the profile, account details or addresses section. save your changes before leaving the page. account &amp; login\"\n                                            >\n                                                <summary>\n                                                    <span>How do I change my name, phone number or address?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Sign in to <a href=\"https:\/\/afriqagro.com\/login\/\">My Account<\/a> and open the profile, account details or addresses section. Save your changes before leaving the page.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"account\"\n                                                data-search=\"can i have more than one delivery address? woocommerce customer accounts can usually store billing and shipping information. at checkout you may also be able to enter a different shipping address for a specific order. account &amp; login\"\n                                            >\n                                                <summary>\n                                                    <span>Can I have more than one delivery address?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>WooCommerce customer accounts can usually store billing and shipping information. At checkout you may also be able to enter a different shipping address for a specific order.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"account\"\n                                                data-search=\"how do i protect my account from unauthorized access? use a unique password, do not share login details or one-time codes, sign out on shared devices, avoid suspicious links and contact afriqagro if you notice an order or account change you did not make. account &amp; login\"\n                                            >\n                                                <summary>\n                                                    <span>How do I protect my account from unauthorized access?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Use a unique password, do not share login details or one-time codes, sign out on shared devices, avoid suspicious links and contact AfriqAgro if you notice an order or account change you did not make.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"account\"\n                                                data-search=\"how can i delete or close my account? submit a privacy\/account request through support. some transaction records may need to be retained where required for accounting, fraud prevention, dispute handling or legal compliance. account &amp; login\"\n                                            >\n                                                <summary>\n                                                    <span>How can I delete or close my account?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Submit a privacy\/account request through support. Some transaction records may need to be retained where required for accounting, fraud prevention, dispute handling or legal compliance.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                            <\/div>\n                                <\/section>\n                                                            <section class=\"aaq-help-group\" data-category-group=\"buying-orders\">\n                                    <header class=\"aaq-help-group__header\">\n                                        <div class=\"aaq-help-group__icon\" aria-hidden=\"true\">\ud83d\uded2<\/div>\n                                        <div>\n                                            <h3>Buying &amp; Orders<\/h3>\n                                            <p>Product search, cart, checkout, order status and bulk purchasing.<\/p>\n                                        <\/div>\n                                    <\/header>\n\n                                    <div class=\"aaq-help-group__items\">\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"buying-orders\"\n                                                data-search=\"how do i place an order on afriqagro? browse the shop, open a product, choose the required options and quantity, add it to your cart, review the cart and continue to checkout. enter accurate billing, shipping and contact details before confirming the order. buying &amp; orders\"\n                                            >\n                                                <summary>\n                                                    <span>How do I place an order on AfriqAgro?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Browse the <a href=\"https:\/\/afriqagro.com\/fr\">shop<\/a>, open a product, choose the required options and quantity, add it to your cart, review the <a href=\"https:\/\/afriqagro.com\/fr\/cart\/\">cart<\/a> and continue to <a href=\"https:\/\/afriqagro.com\/fr\/checkout\/\">checkout<\/a>. Enter accurate billing, shipping and contact details before confirming the order.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"buying-orders\"\n                                                data-search=\"how do i know if a product is in stock? check the product page for its current stock status, available quantity or out-of-stock notice. stock can change quickly for seasonal or perishable agricultural products. buying &amp; orders\"\n                                            >\n                                                <summary>\n                                                    <span>How do I know if a product is in stock?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Check the product page for its current stock status, available quantity or out-of-stock notice. Stock can change quickly for seasonal or perishable agricultural products.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"buying-orders\"\n                                                data-search=\"can i change the quantity after adding an item to my cart? yes, when the product allows it. open your cart, change the quantity and update the cart before proceeding to checkout. buying &amp; orders\"\n                                            >\n                                                <summary>\n                                                    <span>Can I change the quantity after adding an item to my cart?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Yes, when the product allows it. Open your cart, change the quantity and update the cart before proceeding to checkout.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"buying-orders\"\n                                                data-search=\"can i edit or cancel an order after placing it? contact support as quickly as possible. an order can only be changed or cancelled if the seller, warehouse or logistics process has not progressed too far. perishable or already-dispatched goods may have stricter limits. buying &amp; orders\"\n                                            >\n                                                <summary>\n                                                    <span>Can I edit or cancel an order after placing it?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Contact support as quickly as possible. An order can only be changed or cancelled if the seller, warehouse or logistics process has not progressed too far. Perishable or already-dispatched goods may have stricter limits.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"buying-orders\"\n                                                data-search=\"where can i see my order history? sign in to my account and open the orders section. the exact status labels depend on the order workflow configured on the site. buying &amp; orders\"\n                                            >\n                                                <summary>\n                                                    <span>Where can I see my order history?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Sign in to <a href=\"https:\/\/afriqagro.com\/login\/\">My Account<\/a> and open the Orders section. The exact status labels depend on the order workflow configured on the site.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"buying-orders\"\n                                                data-search=\"my order says processing. what does that mean? processing usually means the order has been received and is being prepared, confirmed or fulfilled. it does not necessarily mean the shipment has already left the seller. buying &amp; orders\"\n                                            >\n                                                <summary>\n                                                    <span>My order says processing. What does that mean?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Processing usually means the order has been received and is being prepared, confirmed or fulfilled. It does not necessarily mean the shipment has already left the seller.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"buying-orders\"\n                                                data-search=\"my order is on hold. what should i do? an on-hold order may be waiting for payment confirmation, stock confirmation or manual review. check your email and order notes, then contact support if no action is shown. buying &amp; orders\"\n                                            >\n                                                <summary>\n                                                    <span>My order is on hold. What should I do?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>An on-hold order may be waiting for payment confirmation, stock confirmation or manual review. Check your email and order notes, then contact support if no action is shown.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"buying-orders\"\n                                                data-search=\"can i place a bulk or institutional order? yes. for large quantities, repeated procurement or institutional purchasing, send the product details, quantities, destination and required delivery date through support. a quotation or custom fulfilment plan may be needed. buying &amp; orders\"\n                                            >\n                                                <summary>\n                                                    <span>Can I place a bulk or institutional order?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Yes. For large quantities, repeated procurement or institutional purchasing, send the product details, quantities, destination and required delivery date through support. A quotation or custom fulfilment plan may be needed.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"buying-orders\"\n                                                data-search=\"can i ask a question before buying a product? yes. use the contact\/support options shown on the product page when available or submit a help center ticket with the product name or url. buying &amp; orders\"\n                                            >\n                                                <summary>\n                                                    <span>Can I ask a question before buying a product?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Yes. Use the contact\/support options shown on the product page when available or submit a Help Center ticket with the product name or URL.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"buying-orders\"\n                                                data-search=\"why does the final total differ from the product price? the final total can include quantity changes, taxes, shipping, delivery charges, discounts or other checkout adjustments. review the order summary before you place the order. buying &amp; orders\"\n                                            >\n                                                <summary>\n                                                    <span>Why does the final total differ from the product price?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>The final total can include quantity changes, taxes, shipping, delivery charges, discounts or other checkout adjustments. Review the order summary before you place the order.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                            <\/div>\n                                <\/section>\n                                                            <section class=\"aaq-help-group\" data-category-group=\"selling\">\n                                    <header class=\"aaq-help-group__header\">\n                                        <div class=\"aaq-help-group__icon\" aria-hidden=\"true\">\ud83d\ude9c<\/div>\n                                        <div>\n                                            <h3>Selling &amp; Farmers<\/h3>\n                                            <p>Seller registration, listings, inventory, prices and fulfilment.<\/p>\n                                        <\/div>\n                                    <\/header>\n\n                                    <div class=\"aaq-help-group__items\">\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"selling\"\n                                                data-search=\"how do i become a seller on afriqagro? use the seller registration page and provide accurate identity, business or farm information. afriqagro may require verification before seller privileges or public listings are enabled. selling &amp; farmers\"\n                                            >\n                                                <summary>\n                                                    <span>How do I become a seller on AfriqAgro?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Use the <a href=\"https:\/\/afriqagro.com\/fr\/become-a-seller\/\">seller registration page<\/a> and provide accurate identity, business or farm information. AfriqAgro may require verification before seller privileges or public listings are enabled.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"selling\"\n                                                data-search=\"what information should i prepare before registering as a seller? prepare your full name or business name, contact details, location, product categories, payment details where required, farm or business documentation if requested, and clear product information. selling &amp; farmers\"\n                                            >\n                                                <summary>\n                                                    <span>What information should I prepare before registering as a seller?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Prepare your full name or business name, contact details, location, product categories, payment details where required, farm or business documentation if requested, and clear product information.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"selling\"\n                                                data-search=\"how should i create a good product listing? use a clear product name, accurate category, current price, correct unit of measure, realistic stock quantity, quality photos and a detailed description that explains origin, grade, size, packaging and any important handling information. selling &amp; farmers\"\n                                            >\n                                                <summary>\n                                                    <span>How should I create a good product listing?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Use a clear product name, accurate category, current price, correct unit of measure, realistic stock quantity, quality photos and a detailed description that explains origin, grade, size, packaging and any important handling information.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"selling\"\n                                                data-search=\"how do i improve my product visibility? keep listings accurate, use descriptive titles, upload good original images, maintain stock, respond quickly to enquiries, fulfil orders reliably and avoid keyword stuffing or misleading claims. selling &amp; farmers\"\n                                            >\n                                                <summary>\n                                                    <span>How do I improve my product visibility?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Keep listings accurate, use descriptive titles, upload good original images, maintain stock, respond quickly to enquiries, fulfil orders reliably and avoid keyword stuffing or misleading claims.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"selling\"\n                                                data-search=\"how do i update product stock? use your seller\/product management area to change inventory whenever stock is received, sold, reserved or unavailable. accurate stock reduces cancellations and customer complaints. selling &amp; farmers\"\n                                            >\n                                                <summary>\n                                                    <span>How do I update product stock?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Use your seller\/product management area to change inventory whenever stock is received, sold, reserved or unavailable. Accurate stock reduces cancellations and customer complaints.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"selling\"\n                                                data-search=\"how should i price agricultural products? consider production cost, quality grade, packaging, transport, market conditions and your target margin. you can also compare relevant information on the market prices page, while remembering that listed market data may not equal your exact selling price. selling &amp; farmers\"\n                                            >\n                                                <summary>\n                                                    <span>How should I price agricultural products?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Consider production cost, quality grade, packaging, transport, market conditions and your target margin. You can also compare relevant information on the <a href=\"https:\/\/afriqagro.com\/fr\/market-prices\/\">Market Prices<\/a> page, while remembering that listed market data may not equal your exact selling price.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"selling\"\n                                                data-search=\"what happens when a customer places an order for my product? follow the order-management process shown in your seller workflow. confirm availability, prepare the correct quantity and quality, meet packaging requirements and coordinate pickup or delivery as instructed. selling &amp; farmers\"\n                                            >\n                                                <summary>\n                                                    <span>What happens when a customer places an order for my product?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Follow the order-management process shown in your seller workflow. Confirm availability, prepare the correct quantity and quality, meet packaging requirements and coordinate pickup or delivery as instructed.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"selling\"\n                                                data-search=\"can i sell perishable products? yes, if the product and delivery workflow support it. make stock, harvest timing, storage, packaging and delivery expectations very clear because perishables require faster fulfilment. selling &amp; farmers\"\n                                            >\n                                                <summary>\n                                                    <span>Can I sell perishable products?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Yes, if the product and delivery workflow support it. Make stock, harvest timing, storage, packaging and delivery expectations very clear because perishables require faster fulfilment.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"selling\"\n                                                data-search=\"can cooperatives or agribusiness companies sell on afriqagro? yes. cooperative and commercial seller accounts may be suitable for larger catalogs or volumes. additional verification or business information may be required. selling &amp; farmers\"\n                                            >\n                                                <summary>\n                                                    <span>Can cooperatives or agribusiness companies sell on AfriqAgro?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Yes. Cooperative and commercial seller accounts may be suitable for larger catalogs or volumes. Additional verification or business information may be required.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"selling\"\n                                                data-search=\"why was my product rejected or unpublished? a listing may be rejected if information is incomplete, inaccurate, duplicated, prohibited, misleading or inconsistent with marketplace quality requirements. review the listing and any moderation note before resubmitting. selling &amp; farmers\"\n                                            >\n                                                <summary>\n                                                    <span>Why was my product rejected or unpublished?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>A listing may be rejected if information is incomplete, inaccurate, duplicated, prohibited, misleading or inconsistent with marketplace quality requirements. Review the listing and any moderation note before resubmitting.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                            <\/div>\n                                <\/section>\n                                                            <section class=\"aaq-help-group\" data-category-group=\"payments\">\n                                    <header class=\"aaq-help-group__header\">\n                                        <div class=\"aaq-help-group__icon\" aria-hidden=\"true\">\ud83d\udcb3<\/div>\n                                        <div>\n                                            <h3>Payments &amp; Pricing<\/h3>\n                                            <p>Checkout payments, failed transactions, charges and payment safety.<\/p>\n                                        <\/div>\n                                    <\/header>\n\n                                    <div class=\"aaq-help-group__items\">\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"payments\"\n                                                data-search=\"which payment methods does afriqagro accept? the payment methods available to you are the methods displayed at checkout. they can vary by country, order type, payment gateway and site configuration. payments &amp; pricing\"\n                                            >\n                                                <summary>\n                                                    <span>Which payment methods does AfriqAgro accept?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>The payment methods available to you are the methods displayed at checkout. They can vary by country, order type, payment gateway and site configuration.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"payments\"\n                                                data-search=\"my payment failed. what should i do? do not repeatedly submit the payment. check your balance or card\/mobile-money status, confirm your billing details and internet connection, then retry once. if money was debited but the order did not confirm, contact support with the transaction reference. payments &amp; pricing\"\n                                            >\n                                                <summary>\n                                                    <span>My payment failed. What should I do?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Do not repeatedly submit the payment. Check your balance or card\/mobile-money status, confirm your billing details and internet connection, then retry once. If money was debited but the order did not confirm, contact support with the transaction reference.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"payments\"\n                                                data-search=\"i was charged but my order still shows unpaid. what should i do? keep the payment reference, amount, date\/time and order number. submit them through the support form so the transaction can be checked before you attempt another payment. payments &amp; pricing\"\n                                            >\n                                                <summary>\n                                                    <span>I was charged but my order still shows unpaid. What should I do?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Keep the payment reference, amount, date\/time and order number. Submit them through the support form so the transaction can be checked before you attempt another payment.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"payments\"\n                                                data-search=\"is it safe to pay through afriqagro? only use payment options presented through the official afriqagro checkout or an approved payment instruction. never send passwords, pins or one-time codes to a seller or person claiming to be support. payments &amp; pricing\"\n                                            >\n                                                <summary>\n                                                    <span>Is it safe to pay through AfriqAgro?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Only use payment options presented through the official AfriqAgro checkout or an approved payment instruction. Never send passwords, PINs or one-time codes to a seller or person claiming to be support.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"payments\"\n                                                data-search=\"why did the price change before checkout? agricultural prices and stock can change. a variation, seller update, quantity choice, promotion expiration, tax or delivery condition can also change the final amount. payments &amp; pricing\"\n                                            >\n                                                <summary>\n                                                    <span>Why did the price change before checkout?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Agricultural prices and stock can change. A variation, seller update, quantity choice, promotion expiration, tax or delivery condition can also change the final amount.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"payments\"\n                                                data-search=\"can i pay a seller outside afriqagro? for marketplace orders, use the official checkout or documented afriqagro process whenever possible. paying outside the platform can reduce the evidence available if there is a dispute. payments &amp; pricing\"\n                                            >\n                                                <summary>\n                                                    <span>Can I pay a seller outside AfriqAgro?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>For marketplace orders, use the official checkout or documented AfriqAgro process whenever possible. Paying outside the platform can reduce the evidence available if there is a dispute.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"payments\"\n                                                data-search=\"how do refunds reach me? refund timing and method depend on the original payment method, payment gateway and refund decision. support can confirm whether a refund has been initiated, but banks or payment providers may need additional processing time. payments &amp; pricing\"\n                                            >\n                                                <summary>\n                                                    <span>How do refunds reach me?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Refund timing and method depend on the original payment method, payment gateway and refund decision. Support can confirm whether a refund has been initiated, but banks or payment providers may need additional processing time.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"payments\"\n                                                data-search=\"can afriqagro issue an invoice or receipt? order confirmations, receipts or invoices depend on the checkout configuration and seller setup. if you require a formal document for business procurement, mention that requirement before or immediately after ordering. payments &amp; pricing\"\n                                            >\n                                                <summary>\n                                                    <span>Can AfriqAgro issue an invoice or receipt?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Order confirmations, receipts or invoices depend on the checkout configuration and seller setup. If you require a formal document for business procurement, mention that requirement before or immediately after ordering.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                            <\/div>\n                                <\/section>\n                                                            <section class=\"aaq-help-group\" data-category-group=\"delivery\">\n                                    <header class=\"aaq-help-group__header\">\n                                        <div class=\"aaq-help-group__icon\" aria-hidden=\"true\">\ud83d\ude9a<\/div>\n                                        <div>\n                                            <h3>Delivery &amp; Logistics<\/h3>\n                                            <p>Shipping, pickup, delivery delays, damaged goods and logistics partners.<\/p>\n                                        <\/div>\n                                    <\/header>\n\n                                    <div class=\"aaq-help-group__items\">\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"delivery\"\n                                                data-search=\"how is delivery arranged? delivery depends on the seller, product, destination and logistics options offered at checkout. some orders may be delivered directly, transferred through a logistics partner or collected from an agreed pickup point. delivery &amp; logistics\"\n                                            >\n                                                <summary>\n                                                    <span>How is delivery arranged?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Delivery depends on the seller, product, destination and logistics options offered at checkout. Some orders may be delivered directly, transferred through a logistics partner or collected from an agreed pickup point.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"delivery\"\n                                                data-search=\"how long will delivery take? delivery time depends on product availability, seller location, destination, weather, road conditions and the selected delivery method. perishable products may follow different schedules from machinery or non-perishable goods. delivery &amp; logistics\"\n                                            >\n                                                <summary>\n                                                    <span>How long will delivery take?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Delivery time depends on product availability, seller location, destination, weather, road conditions and the selected delivery method. Perishable products may follow different schedules from machinery or non-perishable goods.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"delivery\"\n                                                data-search=\"how can i track my order? check your order page and email\/sms updates for tracking information when tracking is available. if no tracking update appears after the expected dispatch time, contact support with your order number. delivery &amp; logistics\"\n                                            >\n                                                <summary>\n                                                    <span>How can I track my order?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Check your order page and email\/SMS updates for tracking information when tracking is available. If no tracking update appears after the expected dispatch time, contact support with your order number.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"delivery\"\n                                                data-search=\"my delivery is late. what should i do? check your latest order status first. then contact support with the order number, destination and expected delivery date so the seller or logistics partner can be contacted. delivery &amp; logistics\"\n                                            >\n                                                <summary>\n                                                    <span>My delivery is late. What should I do?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Check your latest order status first. Then contact support with the order number, destination and expected delivery date so the seller or logistics partner can be contacted.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"delivery\"\n                                                data-search=\"what should i do if products arrive damaged? take clear photos immediately, keep the packaging, record the delivery time and report the issue as soon as possible. for perishables, document temperature or visible spoilage where relevant. delivery &amp; logistics\"\n                                            >\n                                                <summary>\n                                                    <span>What should I do if products arrive damaged?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Take clear photos immediately, keep the packaging, record the delivery time and report the issue as soon as possible. For perishables, document temperature or visible spoilage where relevant.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"delivery\"\n                                                data-search=\"what if the quantity delivered is wrong? compare the delivered quantity with your order confirmation before accepting where possible. take photos or a short video, note the shortage and report the discrepancy with the order number. delivery &amp; logistics\"\n                                            >\n                                                <summary>\n                                                    <span>What if the quantity delivered is wrong?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Compare the delivered quantity with your order confirmation before accepting where possible. Take photos or a short video, note the shortage and report the discrepancy with the order number.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"delivery\"\n                                                data-search=\"can i choose pickup instead of delivery? pickup is only available when the seller or order workflow offers it. if you need pickup for a bulk order, request it before payment or contact support. delivery &amp; logistics\"\n                                            >\n                                                <summary>\n                                                    <span>Can I choose pickup instead of delivery?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Pickup is only available when the seller or order workflow offers it. If you need pickup for a bulk order, request it before payment or contact support.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"delivery\"\n                                                data-search=\"how do i become a logistics partner? use the logistics partner registration page and provide your operating location, vehicle or fleet information, contact details and any requested verification documents. delivery &amp; logistics\"\n                                            >\n                                                <summary>\n                                                    <span>How do I become a logistics partner?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Use the <a href=\"https:\/\/afriqagro.com\/fr\/become-a-logistics-partner\/\">logistics partner registration page<\/a> and provide your operating location, vehicle or fleet information, contact details and any requested verification documents.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"delivery\"\n                                                data-search=\"what information should a logistics partner keep updated? keep vehicle type, carrying capacity, service areas, contact details, availability and any special handling capability current. accurate logistics data improves matching and delivery planning. delivery &amp; logistics\"\n                                            >\n                                                <summary>\n                                                    <span>What information should a logistics partner keep updated?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Keep vehicle type, carrying capacity, service areas, contact details, availability and any special handling capability current. Accurate logistics data improves matching and delivery planning.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                            <\/div>\n                                <\/section>\n                                                            <section class=\"aaq-help-group\" data-category-group=\"tools\">\n                                    <header class=\"aaq-help-group__header\">\n                                        <div class=\"aaq-help-group__icon\" aria-hidden=\"true\">\ud83d\udcca<\/div>\n                                        <div>\n                                            <h3>Market Prices, Weather &amp; Experts<\/h3>\n                                            <p>Understand AfriqAgro information tools and how to use them responsibly.<\/p>\n                                        <\/div>\n                                    <\/header>\n\n                                    <div class=\"aaq-help-group__items\">\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"tools\"\n                                                data-search=\"what is the market prices page? the market prices page is designed to display commodity price information by product and market. treat it as decision-support information, not a guaranteed transaction price. market prices, weather &amp; experts\"\n                                            >\n                                                <summary>\n                                                    <span>What is the Market Prices page?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>The <a href=\"https:\/\/afriqagro.com\/fr\/market-prices\/\">Market Prices<\/a> page is designed to display commodity price information by product and market. Treat it as decision-support information, not a guaranteed transaction price.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"tools\"\n                                                data-search=\"why can a seller price differ from the market price shown? actual prices can differ because of grade, freshness, packaging, volume, transport, season, location, seller costs and negotiation. market-price information is a reference point rather than a mandatory selling price. market prices, weather &amp; experts\"\n                                            >\n                                                <summary>\n                                                    <span>Why can a seller price differ from the market price shown?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Actual prices can differ because of grade, freshness, packaging, volume, transport, season, location, seller costs and negotiation. Market-price information is a reference point rather than a mandatory selling price.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"tools\"\n                                                data-search=\"how should i use the weather &amp; climate page? use the weather &amp; climate page to support planning for planting, harvesting, transport and field operations. forecasts can change, so review updates regularly and combine them with local observations. market prices, weather &amp; experts\"\n                                            >\n                                                <summary>\n                                                    <span>How should I use the Weather &amp; Climate page?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Use the <a href=\"https:\/\/afriqagro.com\/fr\/weather\/\">Weather &amp; Climate<\/a> page to support planning for planting, harvesting, transport and field operations. Forecasts can change, so review updates regularly and combine them with local observations.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"tools\"\n                                                data-search=\"can weather information guarantee farm results? no. weather forecasts are estimates and should not be treated as guarantees. crop outcomes also depend on soil, seed, disease, farm management, water access and other local conditions. market prices, weather &amp; experts\"\n                                            >\n                                                <summary>\n                                                    <span>Can weather information guarantee farm results?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>No. Weather forecasts are estimates and should not be treated as guarantees. Crop outcomes also depend on soil, seed, disease, farm management, water access and other local conditions.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"tools\"\n                                                data-search=\"what is the experts community? the experts community is designed to connect users with approved agricultural professionals such as agronomists, animal technicians or other specialists when verified profiles are available. market prices, weather &amp; experts\"\n                                            >\n                                                <summary>\n                                                    <span>What is the Experts Community?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>The <a href=\"https:\/\/afriqagro.com\/fr\/experts\/\">Experts Community<\/a> is designed to connect users with approved agricultural professionals such as agronomists, animal technicians or other specialists when verified profiles are available.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"tools\"\n                                                data-search=\"how do i know an expert is available? use the availability indicator on the expert profile. chat or video-call buttons should only become actionable when a real verified expert has an active communication link configured. market prices, weather &amp; experts\"\n                                            >\n                                                <summary>\n                                                    <span>How do I know an expert is available?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Use the availability indicator on the expert profile. Chat or video-call buttons should only become actionable when a real verified expert has an active communication link configured.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"tools\"\n                                                data-search=\"is advice from an expert the same as a guarantee? no. expert guidance supports decision-making but results depend on the accuracy of the information you provide and real farm conditions. urgent animal-health, food-safety or regulated issues may require an in-person professional or local authority. market prices, weather &amp; experts\"\n                                            >\n                                                <summary>\n                                                    <span>Is advice from an expert the same as a guarantee?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>No. Expert guidance supports decision-making but results depend on the accuracy of the information you provide and real farm conditions. Urgent animal-health, food-safety or regulated issues may require an in-person professional or local authority.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"tools\"\n                                                data-search=\"can i apply to become an afriqagro expert? yes, if the experts community application form is enabled. applicants should provide accurate professional and credential information. profiles should only be published after verification. market prices, weather &amp; experts\"\n                                            >\n                                                <summary>\n                                                    <span>Can I apply to become an AfriqAgro expert?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Yes, if the Experts Community application form is enabled. Applicants should provide accurate professional and credential information. Profiles should only be published after verification.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                            <\/div>\n                                <\/section>\n                                                            <section class=\"aaq-help-group\" data-category-group=\"returns\">\n                                    <header class=\"aaq-help-group__header\">\n                                        <div class=\"aaq-help-group__icon\" aria-hidden=\"true\">\u21a9\ufe0f<\/div>\n                                        <div>\n                                            <h3>Returns, Refunds &amp; Disputes<\/h3>\n                                            <p>Wrong items, damaged orders, refunds, cancellations and disputes.<\/p>\n                                        <\/div>\n                                    <\/header>\n\n                                    <div class=\"aaq-help-group__items\">\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"returns\"\n                                                data-search=\"can i return an agricultural product? return eligibility depends on the item, condition, seller policy and applicable law. perishable or opened goods may have different rules from machinery, unopened inputs or non-perishable products. returns, refunds &amp; disputes\"\n                                            >\n                                                <summary>\n                                                    <span>Can I return an agricultural product?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Return eligibility depends on the item, condition, seller policy and applicable law. Perishable or opened goods may have different rules from machinery, unopened inputs or non-perishable products.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"returns\"\n                                                data-search=\"how do i request a return or refund? submit a support request with your order number, the item involved, what went wrong and clear supporting photos when relevant. do not discard the item or packaging until you receive instructions. returns, refunds &amp; disputes\"\n                                            >\n                                                <summary>\n                                                    <span>How do I request a return or refund?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Submit a support request with your order number, the item involved, what went wrong and clear supporting photos when relevant. Do not discard the item or packaging until you receive instructions.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"returns\"\n                                                data-search=\"what evidence should i provide for a damaged or incorrect order? provide the order number, photos of the item and packaging, quantity received, delivery date\/time and a short explanation of the problem. video can be helpful for machinery faults or major delivery damage. returns, refunds &amp; disputes\"\n                                            >\n                                                <summary>\n                                                    <span>What evidence should I provide for a damaged or incorrect order?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Provide the order number, photos of the item and packaging, quantity received, delivery date\/time and a short explanation of the problem. Video can be helpful for machinery faults or major delivery damage.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"returns\"\n                                                data-search=\"how long does a refund take? the review time depends on the issue and evidence. after approval, payment-provider processing times can still vary. keep your ticket or order reference until the refund is fully received. returns, refunds &amp; disputes\"\n                                            >\n                                                <summary>\n                                                    <span>How long does a refund take?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>The review time depends on the issue and evidence. After approval, payment-provider processing times can still vary. Keep your ticket or order reference until the refund is fully received.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"returns\"\n                                                data-search=\"what if the seller and buyer disagree? keep communication factual and provide transaction evidence. afriqagro support can review platform records, photos, order notes and payment information available to it, but some disputes may require third-party payment providers or legal\/regulatory processes. returns, refunds &amp; disputes\"\n                                            >\n                                                <summary>\n                                                    <span>What if the seller and buyer disagree?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Keep communication factual and provide transaction evidence. AfriqAgro support can review platform records, photos, order notes and payment information available to it, but some disputes may require third-party payment providers or legal\/regulatory processes.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"returns\"\n                                                data-search=\"can i cancel a perishable order? cancellation may be limited once harvesting, packing or dispatch begins. contact support immediately if you need to cancel a perishable order. returns, refunds &amp; disputes\"\n                                            >\n                                                <summary>\n                                                    <span>Can I cancel a perishable order?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Cancellation may be limited once harvesting, packing or dispatch begins. Contact support immediately if you need to cancel a perishable order.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"returns\"\n                                                data-search=\"what happens if an item is missing from my order? report the missing item promptly with the order number and delivery details. the seller or fulfilment team may verify packing and delivery records before replacement or refund options are decided. returns, refunds &amp; disputes\"\n                                            >\n                                                <summary>\n                                                    <span>What happens if an item is missing from my order?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Report the missing item promptly with the order number and delivery details. The seller or fulfilment team may verify packing and delivery records before replacement or refund options are decided.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"returns\"\n                                                data-search=\"can i dispute a payment directly with my bank or provider? you can contact your payment provider, but first use the afriqagro support process when possible so the order can be investigated. duplicate dispute processes can slow resolution if the transaction is still being reviewed. returns, refunds &amp; disputes\"\n                                            >\n                                                <summary>\n                                                    <span>Can I dispute a payment directly with my bank or provider?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>You can contact your payment provider, but first use the AfriqAgro support process when possible so the order can be investigated. Duplicate dispute processes can slow resolution if the transaction is still being reviewed.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                            <\/div>\n                                <\/section>\n                                                            <section class=\"aaq-help-group\" data-category-group=\"security\">\n                                    <header class=\"aaq-help-group__header\">\n                                        <div class=\"aaq-help-group__icon\" aria-hidden=\"true\">\ud83d\udd10<\/div>\n                                        <div>\n                                            <h3>Security &amp; Trust<\/h3>\n                                            <p>Fraud prevention, suspicious messages, payment safety and privacy.<\/p>\n                                        <\/div>\n                                    <\/header>\n\n                                    <div class=\"aaq-help-group__items\">\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"security\"\n                                                data-search=\"how can i tell whether a message is really from afriqagro? be cautious with unexpected requests for passwords, pins, one-time codes or off-platform payments. verify suspicious messages using contact information published on the official afriqagro website. security &amp; trust\"\n                                            >\n                                                <summary>\n                                                    <span>How can I tell whether a message is really from AfriqAgro?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Be cautious with unexpected requests for passwords, PINs, one-time codes or off-platform payments. Verify suspicious messages using contact information published on the official AfriqAgro website.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"security\"\n                                                data-search=\"will afriqagro ask for my password or mobile-money pin? you should never share your password, card pin, mobile-money pin or one-time verification code with a seller, courier or person claiming to be support. security &amp; trust\"\n                                            >\n                                                <summary>\n                                                    <span>Will AfriqAgro ask for my password or mobile-money PIN?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>You should never share your password, card PIN, mobile-money PIN or one-time verification code with a seller, courier or person claiming to be support.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"security\"\n                                                data-search=\"what should i do if someone asks me to pay outside the official process? do not send the money until you verify the request. use the help center or official contact page and include screenshots or the phone number\/account that contacted you. security &amp; trust\"\n                                            >\n                                                <summary>\n                                                    <span>What should I do if someone asks me to pay outside the official process?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Do not send the money until you verify the request. Use the Help Center or official contact page and include screenshots or the phone number\/account that contacted you.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"security\"\n                                                data-search=\"i think my account was compromised. what should i do? change your password immediately, review recent orders and account details, sign out of shared devices if possible and contact support with details of any unauthorized activity. security &amp; trust\"\n                                            >\n                                                <summary>\n                                                    <span>I think my account was compromised. What should I do?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Change your password immediately, review recent orders and account details, sign out of shared devices if possible and contact support with details of any unauthorized activity.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"security\"\n                                                data-search=\"how should i protect personal information when speaking with sellers or buyers? share only information needed to complete the transaction. avoid sending identity documents, financial credentials or sensitive personal data through informal chat unless an official verified process specifically requires them. security &amp; trust\"\n                                            >\n                                                <summary>\n                                                    <span>How should I protect personal information when speaking with sellers or buyers?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Share only information needed to complete the transaction. Avoid sending identity documents, financial credentials or sensitive personal data through informal chat unless an official verified process specifically requires them.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"security\"\n                                                data-search=\"how can sellers avoid fraudulent orders? use platform order records, verify payment status through the official dashboard or payment process, keep proof of handover\/delivery and be cautious when a buyer pressures you to bypass normal procedures. security &amp; trust\"\n                                            >\n                                                <summary>\n                                                    <span>How can sellers avoid fraudulent orders?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Use platform order records, verify payment status through the official dashboard or payment process, keep proof of handover\/delivery and be cautious when a buyer pressures you to bypass normal procedures.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"security\"\n                                                data-search=\"how can buyers avoid fake product claims? review product details carefully, compare seller information, ask specific questions, keep the transaction on-platform where possible and report listings that appear misleading or impossible. security &amp; trust\"\n                                            >\n                                                <summary>\n                                                    <span>How can buyers avoid fake product claims?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Review product details carefully, compare seller information, ask specific questions, keep the transaction on-platform where possible and report listings that appear misleading or impossible.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"security\"\n                                                data-search=\"how do i report suspicious content or behavior? submit a support ticket and choose security or fraud. include the relevant product url, account name, message screenshot, transaction reference or other evidence. security &amp; trust\"\n                                            >\n                                                <summary>\n                                                    <span>How do I report suspicious content or behavior?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Submit a support ticket and choose Security or Fraud. Include the relevant product URL, account name, message screenshot, transaction reference or other evidence.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                            <\/div>\n                                <\/section>\n                                                            <section class=\"aaq-help-group\" data-category-group=\"technical\">\n                                    <header class=\"aaq-help-group__header\">\n                                        <div class=\"aaq-help-group__icon\" aria-hidden=\"true\">\ud83d\udee0\ufe0f<\/div>\n                                        <div>\n                                            <h3>Technical Troubleshooting<\/h3>\n                                            <p>Fix common browser, checkout, upload, mobile and website problems.<\/p>\n                                        <\/div>\n                                    <\/header>\n\n                                    <div class=\"aaq-help-group__items\">\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"technical\"\n                                                data-search=\"a page is blank or not loading. what should i try first? refresh the page, confirm your internet connection, try a private\/incognito window and temporarily disable browser extensions that may block scripts. if the problem continues, clear cache for afriqagro and try an updated browser. technical troubleshooting\"\n                                            >\n                                                <summary>\n                                                    <span>A page is blank or not loading. What should I try first?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Refresh the page, confirm your internet connection, try a private\/incognito window and temporarily disable browser extensions that may block scripts. If the problem continues, clear cache for AfriqAgro and try an updated browser.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"technical\"\n                                                data-search=\"why does the site look broken on my phone? rotate the device back to portrait, refresh the page, reset browser zoom to 100%, clear cached site files and test another modern browser. if the layout problem remains, send support a screenshot and your phone\/browser model. technical troubleshooting\"\n                                            >\n                                                <summary>\n                                                    <span>Why does the site look broken on my phone?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Rotate the device back to portrait, refresh the page, reset browser zoom to 100%, clear cached site files and test another modern browser. If the layout problem remains, send support a screenshot and your phone\/browser model.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"technical\"\n                                                data-search=\"the add to cart button does nothing. what can i do? make sure any required product options are selected, cookies and javascript are enabled, then refresh the product page. if the issue continues, test in a private browser window and report the product url. technical troubleshooting\"\n                                            >\n                                                <summary>\n                                                    <span>The Add to Cart button does nothing. What can I do?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Make sure any required product options are selected, cookies and JavaScript are enabled, then refresh the product page. If the issue continues, test in a private browser window and report the product URL.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"technical\"\n                                                data-search=\"checkout keeps reloading or showing an error. remove expired coupons, confirm required billing\/shipping fields, check your network connection and retry in a private browser window. if the error occurs after payment, do not pay again until the transaction is checked. technical troubleshooting\"\n                                            >\n                                                <summary>\n                                                    <span>Checkout keeps reloading or showing an error.<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Remove expired coupons, confirm required billing\/shipping fields, check your network connection and retry in a private browser window. If the error occurs after payment, do not pay again until the transaction is checked.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"technical\"\n                                                data-search=\"my product image will not upload. use a common image format such as jpg, png or webp, keep the file reasonably sized and avoid unusual filenames. if wordpress rejects the file, note the exact error message and send it to support. technical troubleshooting\"\n                                            >\n                                                <summary>\n                                                    <span>My product image will not upload.<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Use a common image format such as JPG, PNG or WebP, keep the file reasonably sized and avoid unusual filenames. If WordPress rejects the file, note the exact error message and send it to support.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"technical\"\n                                                data-search=\"i see an old version of a page after it was updated. your browser, wordpress cache, cdn or hosting cache may still have the previous version. hard-refresh the page and clear applicable caches before reporting the problem. technical troubleshooting\"\n                                            >\n                                                <summary>\n                                                    <span>I see an old version of a page after it was updated.<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Your browser, WordPress cache, CDN or hosting cache may still have the previous version. Hard-refresh the page and clear applicable caches before reporting the problem.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"technical\"\n                                                data-search=\"a button opens the wrong page. copy the page url where the incorrect button appears and tell support which button you clicked and where you expected it to go. a screenshot is useful. technical troubleshooting\"\n                                            >\n                                                <summary>\n                                                    <span>A button opens the wrong page.<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Copy the page URL where the incorrect button appears and tell support which button you clicked and where you expected it to go. A screenshot is useful.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"technical\"\n                                                data-search=\"i cannot submit a form. complete all required fields, check the email\/phone format, disable aggressive ad\/script blockers and retry. if a security or nonce error appears, refresh the page before submitting again. technical troubleshooting\"\n                                            >\n                                                <summary>\n                                                    <span>I cannot submit a form.<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Complete all required fields, check the email\/phone format, disable aggressive ad\/script blockers and retry. If a security or nonce error appears, refresh the page before submitting again.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"technical\"\n                                                data-search=\"the site is slow. what information should i send support? send the page url, approximate time, your city\/country, device type, browser name, whether wi-fi or mobile data was used, and a screenshot of any visible error. technical troubleshooting\"\n                                            >\n                                                <summary>\n                                                    <span>The site is slow. What information should I send support?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Send the page URL, approximate time, your city\/country, device type, browser name, whether Wi-Fi or mobile data was used, and a screenshot of any visible error.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"technical\"\n                                                data-search=\"how do i report a reproducible technical bug? provide step-by-step instructions: what page you opened, what you clicked, what you expected, what actually happened, browser\/device information and screenshots. this is the fastest way for a developer to reproduce the issue. technical troubleshooting\"\n                                            >\n                                                <summary>\n                                                    <span>How do I report a reproducible technical bug?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Provide step-by-step instructions: what page you opened, what you clicked, what you expected, what actually happened, browser\/device information and screenshots. This is the fastest way for a developer to reproduce the issue.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                            <\/div>\n                                <\/section>\n                                                            <section class=\"aaq-help-group\" data-category-group=\"advanced\">\n                                    <header class=\"aaq-help-group__header\">\n                                        <div class=\"aaq-help-group__icon\" aria-hidden=\"true\">\ud83c\udfe2<\/div>\n                                        <div>\n                                            <h3>Advanced &amp; Business<\/h3>\n                                            <p>Institutional procurement, data, integrations, bulk orders and professional use.<\/p>\n                                        <\/div>\n                                    <\/header>\n\n                                    <div class=\"aaq-help-group__items\">\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"advanced\"\n                                                data-search=\"can afriqagro support institutional procurement? yes, the platform can be used as a starting point for institutional sourcing. for high-volume procurement, send product specifications, quantities, delivery locations, frequency and documentation requirements to support. advanced &amp; business\"\n                                            >\n                                                <summary>\n                                                    <span>Can AfriqAgro support institutional procurement?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Yes, the platform can be used as a starting point for institutional sourcing. For high-volume procurement, send product specifications, quantities, delivery locations, frequency and documentation requirements to support.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"advanced\"\n                                                data-search=\"can a buyer request a quotation instead of purchasing immediately? for large or specialized purchases, request a quotation through support or the relevant seller\/business workflow. include the exact quantity, grade, packaging, destination and deadline. advanced &amp; business\"\n                                            >\n                                                <summary>\n                                                    <span>Can a buyer request a quotation instead of purchasing immediately?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>For large or specialized purchases, request a quotation through support or the relevant seller\/business workflow. Include the exact quantity, grade, packaging, destination and deadline.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"advanced\"\n                                                data-search=\"can afriqagro support recurring supply contracts? recurring supply arrangements depend on seller capacity, logistics and commercial terms. contact support with the expected schedule and monthly or seasonal quantities. advanced &amp; business\"\n                                            >\n                                                <summary>\n                                                    <span>Can AfriqAgro support recurring supply contracts?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Recurring supply arrangements depend on seller capacity, logistics and commercial terms. Contact support with the expected schedule and monthly or seasonal quantities.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"advanced\"\n                                                data-search=\"can i use market-price information for business planning? yes, as one reference input. do not treat a displayed market price as a guaranteed future price or executable quote. build procurement decisions using several sources and current seller quotations. advanced &amp; business\"\n                                            >\n                                                <summary>\n                                                    <span>Can I use market-price information for business planning?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Yes, as one reference input. Do not treat a displayed market price as a guaranteed future price or executable quote. Build procurement decisions using several sources and current seller quotations.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"advanced\"\n                                                data-search=\"does afriqagro provide an api? public or partner api availability depends on the integrations currently enabled by afriqagro. businesses that need catalog, price, order or logistics integrations should contact support with the intended use case. advanced &amp; business\"\n                                            >\n                                                <summary>\n                                                    <span>Does AfriqAgro provide an API?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Public or partner API availability depends on the integrations currently enabled by AfriqAgro. Businesses that need catalog, price, order or logistics integrations should contact support with the intended use case.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"advanced\"\n                                                data-search=\"can my erp or procurement system integrate with afriqagro? potential integration depends on your system and available afriqagro interfaces. send the platform name, required data flow, authentication requirements and expected transaction volume to the technical team. advanced &amp; business\"\n                                            >\n                                                <summary>\n                                                    <span>Can my ERP or procurement system integrate with AfriqAgro?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Potential integration depends on your system and available AfriqAgro interfaces. Send the platform name, required data flow, authentication requirements and expected transaction volume to the technical team.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"advanced\"\n                                                data-search=\"how should a cooperative manage multiple farmers on the platform? use a consistent internal process for product ownership, stock updates, quality grading, order acceptance and payment reconciliation. contact afriqagro before onboarding a complex multi-user cooperative structure. advanced &amp; business\"\n                                            >\n                                                <summary>\n                                                    <span>How should a cooperative manage multiple farmers on the platform?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Use a consistent internal process for product ownership, stock updates, quality grading, order acceptance and payment reconciliation. Contact AfriqAgro before onboarding a complex multi-user cooperative structure.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"advanced\"\n                                                data-search=\"can afriqagro support export or cross-border agribusiness? the marketplace may help buyers and sellers discover opportunities, but export transactions can involve customs, phytosanitary, tax, quality, transport and regulatory requirements. confirm all legal and documentary obligations for the destination market. advanced &amp; business\"\n                                            >\n                                                <summary>\n                                                    <span>Can AfriqAgro support export or cross-border agribusiness?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>The marketplace may help buyers and sellers discover opportunities, but export transactions can involve customs, phytosanitary, tax, quality, transport and regulatory requirements. Confirm all legal and documentary obligations for the destination market.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                                    <details\n                                                class=\"aaq-help-faq\"\n                                                data-category=\"advanced\"\n                                                data-search=\"how can a company request partnership or technical support? use the support form below, choose business or partnership, and describe your organization, project, countries, required afriqagro services, timeline and a contact person. advanced &amp; business\"\n                                            >\n                                                <summary>\n                                                    <span>How can a company request partnership or technical support?<\/span>\n                                                    <span class=\"aaq-help-faq__plus\" aria-hidden=\"true\">+<\/span>\n                                                <\/summary>\n                                                <div class=\"aaq-help-faq__answer\">\n                                                    <p>Use the support form below, choose Business or Partnership, and describe your organization, project, countries, required AfriqAgro services, timeline and a contact person.<\/p>\n                                                <\/div>\n                                            <\/details>\n                                                                            <\/div>\n                                <\/section>\n                                                    <\/div>\n                    <\/main>\n                <\/div>\n\n                <section class=\"aaq-help__support\" id=\"aaqHelpSupport\">\n                    <div class=\"aaq-help__support-copy\">\n                        <span class=\"aaq-help__kicker\">STILL NEED HELP?<\/span>\n                        <h2>Contact AfriqAgro Support<\/h2>\n                        <p>Send us the details of the issue. Include your order\/reference number and a clear explanation so the support team can investigate faster.<\/p>\n\n                        <div class=\"aaq-help__support-points\">\n                            <span>\u2713 Secure support request<\/span>\n                            <span>\u2713 Ticket reference generated automatically<\/span>\n                            <span>\u2713 Saved in WordPress for follow-up<\/span>\n                        <\/div>\n                    <\/div>\n\n                    <form class=\"aaq-help-form\" id=\"aaqHelpForm\" novalidate>\n                        <input type=\"text\" name=\"website\" value=\"\" tabindex=\"-1\" autocomplete=\"off\" class=\"aaq-help-hp\" aria-hidden=\"true\">\n                        <input type=\"hidden\" name=\"device\" id=\"aaqHelpDevice\" value=\"\">\n                        <input type=\"hidden\" name=\"page_url\" id=\"aaqHelpPageUrl\" value=\"\">\n\n                        <div class=\"aaq-help-form__grid\">\n                            <label>\n                                <span>Full name *<\/span>\n                                <input type=\"text\" name=\"name\" required autocomplete=\"name\">\n                            <\/label>\n                            <label>\n                                <span>Email *<\/span>\n                                <input type=\"email\" name=\"email\" required autocomplete=\"email\">\n                            <\/label>\n                            <label>\n                                <span>Phone \/ WhatsApp<\/span>\n                                <input type=\"tel\" name=\"phone\" autocomplete=\"tel\">\n                            <\/label>\n                            <label>\n                                <span>Issue category<\/span>\n                                <select name=\"category\">\n                                    <option>Account & Login<\/option>\n                                    <option>Buying & Orders<\/option>\n                                    <option>Selling & Farmers<\/option>\n                                    <option>Payments<\/option>\n                                    <option>Delivery & Logistics<\/option>\n                                    <option>Returns \/ Refunds<\/option>\n                                    <option>Security \/ Fraud<\/option>\n                                    <option>Technical Problem<\/option>\n                                    <option>Business \/ Partnership<\/option>\n                                    <option>Other<\/option>\n                                <\/select>\n                            <\/label>\n                            <label>\n                                <span>Order \/ reference number<\/span>\n                                <input type=\"text\" name=\"order\" placeholder=\"Optional\">\n                            <\/label>\n                            <label>\n                                <span>Priority<\/span>\n                                <select name=\"priority\">\n                                    <option>Normal<\/option>\n                                    <option>High<\/option>\n                                    <option>Urgent \u2014 payment\/order blocked<\/option>\n                                <\/select>\n                            <\/label>\n                            <label class=\"aaq-help-form__span-2\">\n                                <span>Subject *<\/span>\n                                <input type=\"text\" name=\"subject\" required placeholder=\"Example: Payment deducted but order still pending\">\n                            <\/label>\n                            <label class=\"aaq-help-form__span-2\">\n                                <span>Describe the issue *<\/span>\n                                <textarea name=\"message\" rows=\"7\" required placeholder=\"Tell us what happened, what you expected, and any error message you saw.\"><\/textarea>\n                            <\/label>\n                        <\/div>\n\n                        <div class=\"aaq-help-form__message\" id=\"aaqHelpFormMessage\" aria-live=\"polite\"><\/div>\n                        <button type=\"submit\" class=\"aaq-help-form__submit\">Submit support request<\/button>\n                    <\/form>\n                <\/section>\n\n            <\/div>\n        <\/div>\n\n        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"name\":\"AfriqAgro Help Center\",\"url\":\"https:\/\/afriqagro.com\/fr\/help-center\/\",\"inLanguage\":\"fr-FR\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is AfriqAgro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AfriqAgro is an agribusiness marketplace and information platform designed to connect agricultural buyers, sellers, farmers, logistics partners and support services. You can use the platform to discover products, manage orders and access tools such as market information, weather resources and expert support.\"}},{\"@type\":\"Question\",\"name\":\"How do I start using AfriqAgro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Start by browsing the marketplace. If you want to buy, create or sign in to your customer account. If you want to sell agricultural products, use the seller registration process. Logistics providers can use the logistics-partner registration page.\"}},{\"@type\":\"Question\",\"name\":\"Do I need an account to browse products?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can normally browse public products and help content without signing in. An account is recommended when you want to place orders, review order history, manage addresses or use account-specific services.\"}},{\"@type\":\"Question\",\"name\":\"What types of agricultural products can I find?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Availability depends on active sellers. Typical categories may include fresh produce, cereals, tubers, livestock-related products, farm inputs, machinery, poultry equipment, aquaculture supplies and other agribusiness products.\"}},{\"@type\":\"Question\",\"name\":\"Who can use AfriqAgro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AfriqAgro is designed for individual consumers, farmers, cooperatives, agro-dealers, restaurants, retailers, institutional buyers, exporters, processors and logistics providers.\"}},{\"@type\":\"Question\",\"name\":\"Can I use AfriqAgro on a phone?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. The Help Center and marketplace are designed to work on modern phones, tablets and desktop computers. For the best experience, use an updated browser and a stable internet connection.\"}},{\"@type\":\"Question\",\"name\":\"Which countries or regions does AfriqAgro support?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The platform is designed around Cameroon and the wider Central African\/CEMAC agribusiness ecosystem. Product, delivery and service availability can vary by seller, city and country.\"}},{\"@type\":\"Question\",\"name\":\"Where can I get help if I am completely new?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use the search box at the top of this Help Center, choose a topic category, or submit a support request at the bottom of the page. You can also use the Contact page for general enquiries.\"}},{\"@type\":\"Question\",\"name\":\"How do I create an AfriqAgro account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Open the account or registration area, enter the requested details, use a valid email address or phone number where required, create a strong password and complete any verification steps shown on screen.\"}},{\"@type\":\"Question\",\"name\":\"I cannot log in. What should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"First confirm that you are using the correct email address or username and password. Check Caps Lock, try the password-reset option, clear browser cache if the form behaves incorrectly, and make sure cookies are enabled. If the problem continues, submit a support ticket.\"}},{\"@type\":\"Question\",\"name\":\"How do I reset my password?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Go to the My Account sign-in page and use the lost-password or password-reset link. Follow the instructions sent to your registered email address.\"}},{\"@type\":\"Question\",\"name\":\"I requested a password reset but did not receive the email. What now?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Check Spam, Junk and Promotions folders, wait a few minutes, then try the reset again. Make sure the email address is the same one registered on the account. If no email arrives, contact support.\"}},{\"@type\":\"Question\",\"name\":\"How do I change my name, phone number or address?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Sign in to My Account and open the profile, account details or addresses section. Save your changes before leaving the page.\"}},{\"@type\":\"Question\",\"name\":\"Can I have more than one delivery address?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"WooCommerce customer accounts can usually store billing and shipping information. At checkout you may also be able to enter a different shipping address for a specific order.\"}},{\"@type\":\"Question\",\"name\":\"How do I protect my account from unauthorized access?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use a unique password, do not share login details or one-time codes, sign out on shared devices, avoid suspicious links and contact AfriqAgro if you notice an order or account change you did not make.\"}},{\"@type\":\"Question\",\"name\":\"How can I delete or close my account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Submit a privacy\/account request through support. Some transaction records may need to be retained where required for accounting, fraud prevention, dispute handling or legal compliance.\"}},{\"@type\":\"Question\",\"name\":\"How do I place an order on AfriqAgro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Browse the shop, open a product, choose the required options and quantity, add it to your cart, review the cart and continue to checkout. Enter accurate billing, shipping and contact details before confirming the order.\"}},{\"@type\":\"Question\",\"name\":\"How do I know if a product is in stock?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Check the product page for its current stock status, available quantity or out-of-stock notice. Stock can change quickly for seasonal or perishable agricultural products.\"}},{\"@type\":\"Question\",\"name\":\"Can I change the quantity after adding an item to my cart?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, when the product allows it. Open your cart, change the quantity and update the cart before proceeding to checkout.\"}},{\"@type\":\"Question\",\"name\":\"Can I edit or cancel an order after placing it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Contact support as quickly as possible. An order can only be changed or cancelled if the seller, warehouse or logistics process has not progressed too far. Perishable or already-dispatched goods may have stricter limits.\"}},{\"@type\":\"Question\",\"name\":\"Where can I see my order history?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Sign in to My Account and open the Orders section. The exact status labels depend on the order workflow configured on the site.\"}},{\"@type\":\"Question\",\"name\":\"My order says processing. What does that mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Processing usually means the order has been received and is being prepared, confirmed or fulfilled. It does not necessarily mean the shipment has already left the seller.\"}},{\"@type\":\"Question\",\"name\":\"My order is on hold. What should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"An on-hold order may be waiting for payment confirmation, stock confirmation or manual review. Check your email and order notes, then contact support if no action is shown.\"}},{\"@type\":\"Question\",\"name\":\"Can I place a bulk or institutional order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. For large quantities, repeated procurement or institutional purchasing, send the product details, quantities, destination and required delivery date through support. A quotation or custom fulfilment plan may be needed.\"}},{\"@type\":\"Question\",\"name\":\"Can I ask a question before buying a product?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Use the contact\/support options shown on the product page when available or submit a Help Center ticket with the product name or URL.\"}},{\"@type\":\"Question\",\"name\":\"Why does the final total differ from the product price?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The final total can include quantity changes, taxes, shipping, delivery charges, discounts or other checkout adjustments. Review the order summary before you place the order.\"}},{\"@type\":\"Question\",\"name\":\"How do I become a seller on AfriqAgro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use the seller registration page and provide accurate identity, business or farm information. AfriqAgro may require verification before seller privileges or public listings are enabled.\"}},{\"@type\":\"Question\",\"name\":\"What information should I prepare before registering as a seller?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Prepare your full name or business name, contact details, location, product categories, payment details where required, farm or business documentation if requested, and clear product information.\"}},{\"@type\":\"Question\",\"name\":\"How should I create a good product listing?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use a clear product name, accurate category, current price, correct unit of measure, realistic stock quantity, quality photos and a detailed description that explains origin, grade, size, packaging and any important handling information.\"}},{\"@type\":\"Question\",\"name\":\"How do I improve my product visibility?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Keep listings accurate, use descriptive titles, upload good original images, maintain stock, respond quickly to enquiries, fulfil orders reliably and avoid keyword stuffing or misleading claims.\"}},{\"@type\":\"Question\",\"name\":\"How do I update product stock?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use your seller\/product management area to change inventory whenever stock is received, sold, reserved or unavailable. Accurate stock reduces cancellations and customer complaints.\"}},{\"@type\":\"Question\",\"name\":\"How should I price agricultural products?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Consider production cost, quality grade, packaging, transport, market conditions and your target margin. You can also compare relevant information on the Market Prices page, while remembering that listed market data may not equal your exact selling price.\"}},{\"@type\":\"Question\",\"name\":\"What happens when a customer places an order for my product?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Follow the order-management process shown in your seller workflow. Confirm availability, prepare the correct quantity and quality, meet packaging requirements and coordinate pickup or delivery as instructed.\"}},{\"@type\":\"Question\",\"name\":\"Can I sell perishable products?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, if the product and delivery workflow support it. Make stock, harvest timing, storage, packaging and delivery expectations very clear because perishables require faster fulfilment.\"}},{\"@type\":\"Question\",\"name\":\"Can cooperatives or agribusiness companies sell on AfriqAgro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Cooperative and commercial seller accounts may be suitable for larger catalogs or volumes. Additional verification or business information may be required.\"}},{\"@type\":\"Question\",\"name\":\"Why was my product rejected or unpublished?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A listing may be rejected if information is incomplete, inaccurate, duplicated, prohibited, misleading or inconsistent with marketplace quality requirements. Review the listing and any moderation note before resubmitting.\"}},{\"@type\":\"Question\",\"name\":\"Which payment methods does AfriqAgro accept?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The payment methods available to you are the methods displayed at checkout. They can vary by country, order type, payment gateway and site configuration.\"}},{\"@type\":\"Question\",\"name\":\"My payment failed. What should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Do not repeatedly submit the payment. Check your balance or card\/mobile-money status, confirm your billing details and internet connection, then retry once. If money was debited but the order did not confirm, contact support with the transaction reference.\"}},{\"@type\":\"Question\",\"name\":\"I was charged but my order still shows unpaid. What should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Keep the payment reference, amount, date\/time and order number. Submit them through the support form so the transaction can be checked before you attempt another payment.\"}},{\"@type\":\"Question\",\"name\":\"Is it safe to pay through AfriqAgro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Only use payment options presented through the official AfriqAgro checkout or an approved payment instruction. Never send passwords, PINs or one-time codes to a seller or person claiming to be support.\"}},{\"@type\":\"Question\",\"name\":\"Why did the price change before checkout?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Agricultural prices and stock can change. A variation, seller update, quantity choice, promotion expiration, tax or delivery condition can also change the final amount.\"}},{\"@type\":\"Question\",\"name\":\"Can I pay a seller outside AfriqAgro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For marketplace orders, use the official checkout or documented AfriqAgro process whenever possible. Paying outside the platform can reduce the evidence available if there is a dispute.\"}},{\"@type\":\"Question\",\"name\":\"How do refunds reach me?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Refund timing and method depend on the original payment method, payment gateway and refund decision. Support can confirm whether a refund has been initiated, but banks or payment providers may need additional processing time.\"}},{\"@type\":\"Question\",\"name\":\"Can AfriqAgro issue an invoice or receipt?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Order confirmations, receipts or invoices depend on the checkout configuration and seller setup. If you require a formal document for business procurement, mention that requirement before or immediately after ordering.\"}},{\"@type\":\"Question\",\"name\":\"How is delivery arranged?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Delivery depends on the seller, product, destination and logistics options offered at checkout. Some orders may be delivered directly, transferred through a logistics partner or collected from an agreed pickup point.\"}},{\"@type\":\"Question\",\"name\":\"How long will delivery take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Delivery time depends on product availability, seller location, destination, weather, road conditions and the selected delivery method. Perishable products may follow different schedules from machinery or non-perishable goods.\"}},{\"@type\":\"Question\",\"name\":\"How can I track my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Check your order page and email\/SMS updates for tracking information when tracking is available. If no tracking update appears after the expected dispatch time, contact support with your order number.\"}},{\"@type\":\"Question\",\"name\":\"My delivery is late. What should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Check your latest order status first. Then contact support with the order number, destination and expected delivery date so the seller or logistics partner can be contacted.\"}},{\"@type\":\"Question\",\"name\":\"What should I do if products arrive damaged?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Take clear photos immediately, keep the packaging, record the delivery time and report the issue as soon as possible. For perishables, document temperature or visible spoilage where relevant.\"}},{\"@type\":\"Question\",\"name\":\"What if the quantity delivered is wrong?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Compare the delivered quantity with your order confirmation before accepting where possible. Take photos or a short video, note the shortage and report the discrepancy with the order number.\"}},{\"@type\":\"Question\",\"name\":\"Can I choose pickup instead of delivery?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pickup is only available when the seller or order workflow offers it. If you need pickup for a bulk order, request it before payment or contact support.\"}},{\"@type\":\"Question\",\"name\":\"How do I become a logistics partner?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use the logistics partner registration page and provide your operating location, vehicle or fleet information, contact details and any requested verification documents.\"}},{\"@type\":\"Question\",\"name\":\"What information should a logistics partner keep updated?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Keep vehicle type, carrying capacity, service areas, contact details, availability and any special handling capability current. Accurate logistics data improves matching and delivery planning.\"}},{\"@type\":\"Question\",\"name\":\"What is the Market Prices page?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The Market Prices page is designed to display commodity price information by product and market. Treat it as decision-support information, not a guaranteed transaction price.\"}},{\"@type\":\"Question\",\"name\":\"Why can a seller price differ from the market price shown?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Actual prices can differ because of grade, freshness, packaging, volume, transport, season, location, seller costs and negotiation. Market-price information is a reference point rather than a mandatory selling price.\"}},{\"@type\":\"Question\",\"name\":\"How should I use the Weather & Climate page?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use the Weather &amp; Climate page to support planning for planting, harvesting, transport and field operations. Forecasts can change, so review updates regularly and combine them with local observations.\"}},{\"@type\":\"Question\",\"name\":\"Can weather information guarantee farm results?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. Weather forecasts are estimates and should not be treated as guarantees. Crop outcomes also depend on soil, seed, disease, farm management, water access and other local conditions.\"}},{\"@type\":\"Question\",\"name\":\"What is the Experts Community?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The Experts Community is designed to connect users with approved agricultural professionals such as agronomists, animal technicians or other specialists when verified profiles are available.\"}},{\"@type\":\"Question\",\"name\":\"How do I know an expert is available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use the availability indicator on the expert profile. Chat or video-call buttons should only become actionable when a real verified expert has an active communication link configured.\"}},{\"@type\":\"Question\",\"name\":\"Is advice from an expert the same as a guarantee?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. Expert guidance supports decision-making but results depend on the accuracy of the information you provide and real farm conditions. Urgent animal-health, food-safety or regulated issues may require an in-person professional or local authority.\"}},{\"@type\":\"Question\",\"name\":\"Can I apply to become an AfriqAgro expert?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, if the Experts Community application form is enabled. Applicants should provide accurate professional and credential information. Profiles should only be published after verification.\"}},{\"@type\":\"Question\",\"name\":\"Can I return an agricultural product?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Return eligibility depends on the item, condition, seller policy and applicable law. Perishable or opened goods may have different rules from machinery, unopened inputs or non-perishable products.\"}},{\"@type\":\"Question\",\"name\":\"How do I request a return or refund?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Submit a support request with your order number, the item involved, what went wrong and clear supporting photos when relevant. Do not discard the item or packaging until you receive instructions.\"}},{\"@type\":\"Question\",\"name\":\"What evidence should I provide for a damaged or incorrect order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Provide the order number, photos of the item and packaging, quantity received, delivery date\/time and a short explanation of the problem. Video can be helpful for machinery faults or major delivery damage.\"}},{\"@type\":\"Question\",\"name\":\"How long does a refund take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The review time depends on the issue and evidence. After approval, payment-provider processing times can still vary. Keep your ticket or order reference until the refund is fully received.\"}},{\"@type\":\"Question\",\"name\":\"What if the seller and buyer disagree?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Keep communication factual and provide transaction evidence. AfriqAgro support can review platform records, photos, order notes and payment information available to it, but some disputes may require third-party payment providers or legal\/regulatory processes.\"}},{\"@type\":\"Question\",\"name\":\"Can I cancel a perishable order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Cancellation may be limited once harvesting, packing or dispatch begins. Contact support immediately if you need to cancel a perishable order.\"}},{\"@type\":\"Question\",\"name\":\"What happens if an item is missing from my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Report the missing item promptly with the order number and delivery details. The seller or fulfilment team may verify packing and delivery records before replacement or refund options are decided.\"}},{\"@type\":\"Question\",\"name\":\"Can I dispute a payment directly with my bank or provider?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can contact your payment provider, but first use the AfriqAgro support process when possible so the order can be investigated. Duplicate dispute processes can slow resolution if the transaction is still being reviewed.\"}},{\"@type\":\"Question\",\"name\":\"How can I tell whether a message is really from AfriqAgro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Be cautious with unexpected requests for passwords, PINs, one-time codes or off-platform payments. Verify suspicious messages using contact information published on the official AfriqAgro website.\"}},{\"@type\":\"Question\",\"name\":\"Will AfriqAgro ask for my password or mobile-money PIN?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You should never share your password, card PIN, mobile-money PIN or one-time verification code with a seller, courier or person claiming to be support.\"}},{\"@type\":\"Question\",\"name\":\"What should I do if someone asks me to pay outside the official process?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Do not send the money until you verify the request. Use the Help Center or official contact page and include screenshots or the phone number\/account that contacted you.\"}},{\"@type\":\"Question\",\"name\":\"I think my account was compromised. What should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Change your password immediately, review recent orders and account details, sign out of shared devices if possible and contact support with details of any unauthorized activity.\"}},{\"@type\":\"Question\",\"name\":\"How should I protect personal information when speaking with sellers or buyers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Share only information needed to complete the transaction. Avoid sending identity documents, financial credentials or sensitive personal data through informal chat unless an official verified process specifically requires them.\"}},{\"@type\":\"Question\",\"name\":\"How can sellers avoid fraudulent orders?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use platform order records, verify payment status through the official dashboard or payment process, keep proof of handover\/delivery and be cautious when a buyer pressures you to bypass normal procedures.\"}},{\"@type\":\"Question\",\"name\":\"How can buyers avoid fake product claims?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Review product details carefully, compare seller information, ask specific questions, keep the transaction on-platform where possible and report listings that appear misleading or impossible.\"}},{\"@type\":\"Question\",\"name\":\"How do I report suspicious content or behavior?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Submit a support ticket and choose Security or Fraud. Include the relevant product URL, account name, message screenshot, transaction reference or other evidence.\"}},{\"@type\":\"Question\",\"name\":\"A page is blank or not loading. What should I try first?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Refresh the page, confirm your internet connection, try a private\/incognito window and temporarily disable browser extensions that may block scripts. If the problem continues, clear cache for AfriqAgro and try an updated browser.\"}},{\"@type\":\"Question\",\"name\":\"Why does the site look broken on my phone?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Rotate the device back to portrait, refresh the page, reset browser zoom to 100%, clear cached site files and test another modern browser. If the layout problem remains, send support a screenshot and your phone\/browser model.\"}},{\"@type\":\"Question\",\"name\":\"The Add to Cart button does nothing. What can I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Make sure any required product options are selected, cookies and JavaScript are enabled, then refresh the product page. If the issue continues, test in a private browser window and report the product URL.\"}},{\"@type\":\"Question\",\"name\":\"Checkout keeps reloading or showing an error.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Remove expired coupons, confirm required billing\/shipping fields, check your network connection and retry in a private browser window. If the error occurs after payment, do not pay again until the transaction is checked.\"}},{\"@type\":\"Question\",\"name\":\"My product image will not upload.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use a common image format such as JPG, PNG or WebP, keep the file reasonably sized and avoid unusual filenames. If WordPress rejects the file, note the exact error message and send it to support.\"}},{\"@type\":\"Question\",\"name\":\"I see an old version of a page after it was updated.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Your browser, WordPress cache, CDN or hosting cache may still have the previous version. Hard-refresh the page and clear applicable caches before reporting the problem.\"}},{\"@type\":\"Question\",\"name\":\"A button opens the wrong page.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Copy the page URL where the incorrect button appears and tell support which button you clicked and where you expected it to go. A screenshot is useful.\"}},{\"@type\":\"Question\",\"name\":\"I cannot submit a form.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Complete all required fields, check the email\/phone format, disable aggressive ad\/script blockers and retry. If a security or nonce error appears, refresh the page before submitting again.\"}},{\"@type\":\"Question\",\"name\":\"The site is slow. What information should I send support?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Send the page URL, approximate time, your city\/country, device type, browser name, whether Wi-Fi or mobile data was used, and a screenshot of any visible error.\"}},{\"@type\":\"Question\",\"name\":\"How do I report a reproducible technical bug?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Provide step-by-step instructions: what page you opened, what you clicked, what you expected, what actually happened, browser\/device information and screenshots. This is the fastest way for a developer to reproduce the issue.\"}},{\"@type\":\"Question\",\"name\":\"Can AfriqAgro support institutional procurement?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, the platform can be used as a starting point for institutional sourcing. For high-volume procurement, send product specifications, quantities, delivery locations, frequency and documentation requirements to support.\"}},{\"@type\":\"Question\",\"name\":\"Can a buyer request a quotation instead of purchasing immediately?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For large or specialized purchases, request a quotation through support or the relevant seller\/business workflow. Include the exact quantity, grade, packaging, destination and deadline.\"}},{\"@type\":\"Question\",\"name\":\"Can AfriqAgro support recurring supply contracts?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Recurring supply arrangements depend on seller capacity, logistics and commercial terms. Contact support with the expected schedule and monthly or seasonal quantities.\"}},{\"@type\":\"Question\",\"name\":\"Can I use market-price information for business planning?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, as one reference input. Do not treat a displayed market price as a guaranteed future price or executable quote. Build procurement decisions using several sources and current seller quotations.\"}},{\"@type\":\"Question\",\"name\":\"Does AfriqAgro provide an API?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Public or partner API availability depends on the integrations currently enabled by AfriqAgro. Businesses that need catalog, price, order or logistics integrations should contact support with the intended use case.\"}},{\"@type\":\"Question\",\"name\":\"Can my ERP or procurement system integrate with AfriqAgro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Potential integration depends on your system and available AfriqAgro interfaces. Send the platform name, required data flow, authentication requirements and expected transaction volume to the technical team.\"}},{\"@type\":\"Question\",\"name\":\"How should a cooperative manage multiple farmers on the platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use a consistent internal process for product ownership, stock updates, quality grading, order acceptance and payment reconciliation. Contact AfriqAgro before onboarding a complex multi-user cooperative structure.\"}},{\"@type\":\"Question\",\"name\":\"Can AfriqAgro support export or cross-border agribusiness?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The marketplace may help buyers and sellers discover opportunities, but export transactions can involve customs, phytosanitary, tax, quality, transport and regulatory requirements. Confirm all legal and documentary obligations for the destination market.\"}},{\"@type\":\"Question\",\"name\":\"How can a company request partnership or technical support?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use the support form below, choose Business or Partnership, and describe your organization, project, countries, required AfriqAgro services, timeline and a contact person.\"}}]}<\/script>\n    <\/section>\n\n    <style>\n    .aaq-help,.aaq-help *{box-sizing:border-box}\n    .aaq-help{\n        --green:#1f9149;\n        --green-dark:#14783c;\n        --green-soft:#eef6f2;\n        --page:#f7f8f9;\n        --card:#fff;\n        --text:#191b1c;\n        --muted:#6f7472;\n        --line:#dadddc;\n        position:relative;\n        left:50%;\n        width:100vw;\n        max-width:none!important;\n        margin-left:-50vw!important;\n        margin-right:-50vw!important;\n        margin-top:0!important;\n        margin-bottom:0!important;\n        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